Privacy Policy

This privacy policy sets out how Frogs Swim School uses and protects any information that you give when you use this website. Frogs Swim School is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Frogs Swim School may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from May 2022.

We may collect the following information:

  • Your name
  • Your child's name
  • Contact information including email address
  • Demographic information such as telephone numbers and postcodes

    • What we do with the information we gather
    We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

    Internal record keeping
    Swimmers will receive newsletters about our classes and other related information via booking contact details. This information is kept as a secure electronic file is only shared within our swim school for the period of your enrolment. We keep in touch with you for a period of six months after leaving and your enrolment information is held for tax purposes for a period of 7 years. We do not pass your information onto any third party. From time to time also send out our newsletter updates which you are welcome to opt-out of.

    Security
    We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. We do not store or hold card or payment data and all our external payment services are protected through Cardsave security systems.

    How we use cookies
    A cookie is a small file that asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. It in no way gives us access to your Computer.

    Payments
    All terminal and online payments are processed through our secure payment systems.

    Links to other website
    Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting, you have the option to unsubscribe to any promotional email or newsletter. You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to:

    Frogs Swim School
    frogsswimschool@outlook.com

    If you believe that any information we are holding is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.